Frequently Asked Questions

Here, we've compiled a list of the most frequently asked questions from our customers. We understand that shopping online can sometimes be a daunting task, and we want to ensure that you have all the information you need to make an informed decision.

What is your refund policy?

The Hair Outlet Nationwide  has a NO REFUND policy! Once YOUR order is placed, it CANNOT  be cancelled or refunded! If there is an issue with your order and it is an error on our part, feel free to email us with the name on the order as well as your order number. If it is an issue with shipping or delivery, please contact USPS! Priority packages come with insurance and if your package is damaged, you can file a claim with USPS to be refund. If your order is returned back to us, we will refund you for the items not the shipping fee. (This includes if you accidentally put the wrong address or was not home to receive the package)
*PLEASE allow 48 HOURS to 5 business daysfor an email response

How long does shipping take?

Shipping times vary depending on your location and shipping method selected. Standard shipping typically takes 3-7 business days, while expedited shipping options are available for an additional fee. Please refer to our shipping policy for more information.

Do you offer international shipping?

Yes, we do offer international shipping to select countries. Please refer to our international shipping policy for more information on available countries and shipping rates.

How do I determine my size?

We provide size charts for all of our products to help you determine the best fit. Please refer to our size chart for each product or contact us if you have any questions about sizing..

Do you offer gift cards?

Yes, we offer gift cards in various denominations that can be used to purchase any item on our website. Gift cards can be purchased on our website and will be delivered electronically to the recipient.